Knoxville Chamber’s Bright Ideas Workshop – “Carving the Path to Customer-Centricity” by Sidney Pell & Kathryn Gard, Clayton Homes
November 29 @ 8:00 am - 1:30 pm
Join the Clayton Consumer Insights team as they share their journey to elevating customer experience by learning how and where to listen to customers to make the biggest impact. In order to be truly customer-centric, first you have to know who your customers are. Whether you’re a B2B or B2C, in this workshop you’ll learn about: journey mapping, segmentation, touchpoint mapping, and creating a listening platform that’s right for you and your business.